Sofitel London Gatwick

The Front Office team, in general, was very helpful and friendly! Unfortunately, I didn’t catch his name, but I believe he is a manager—the gentleman who wore a suit (blue on one evening and black on another). He was incredibly helpful and friendly, going out of his way to assist us with a small issue. His efforts went far beyond our expectations! Additionally, Aslam at the bar was absolutely outstanding. His attention to detail was exceptional, and his service was the best we’ve ever experienced. Truly top-notch!

The location of this hotel is superb, with only a quick walk to departures via a purpose built enclosed walkway. The lobby is breathtaking when you enter first the first time. Both the bedroom and the bathroom were well designed and very clean. The television setup allowed Chromecast which made our stay more enjoyable.

Fantastic location in North Terminal at Gatwick, it made the perfect start to our dream holiday and took out all the stress. Great room, lovely supper in the restaurant and, apart from one exception, very helpful and polite staff. Please give our compliments to Sal, who saw us looking a bit lost on the morning of our departure; he was so helpful and guided us to the appropriate check in; he really was outstanding.

Bed was too soft for me. The shower drain in the bathroom was blocked. When I began to take a shower at midnight having been travelling all day, the shower water poured over the shower trough because the drain wasn't working, it was blocked. I mopped up the bathroom floor and salvaged a rinse down at the sink. Tissue box empty in the room. I booked via Booking.Com but on arrival the hotel had no knowledge of my booking. Payment had been made three months earlier and I had confirmation printed off from Booking.com as proof. 30 minutes later I was checked in. Breakfast was very nice, although it cost £16.99 extra.

Comfortable room and bed - gives a good night sleep. Lovely and helpful staff. Good to dine in when you have short of time. Excellent for our stop over. We´ve stayed all most every year since 2018 at this hotel. Once or twice a year.