Sofitel London Gatwick
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The staff were excellent. The concierge went above and beyond his duties. I arrived at Gatwick Airport during a London Rail Strike which placed pressures on the Bus Service and Taxi Service. I was unable to get to Heathrow where I had a booked pre-paid bus to Cheltenham. I missed the bus, and found the only alternative was to stay the night at the Sofitel, if they had a room for me. Fortunately they did. The concierge personally went to the National Express Bus Office to check if I could get a ticket for the following day, which was possible, and he personally escorted me to the office to purchase a ticket for the following day. I have never received such excellent service and help in a difficult situation. Wendy Howard.
Wendy
Ιούνιος 2023
Location, location, location to the airport why otherwise would you stay? 🤓
Robert
Μάρτιος 2023
Location is excellent for the North Terminal. Rooms were a really good size, they were well appointed and the view of airport very good. Bed was very comfortable. Lifts easy to call with not much waiting and eating out options varied in choice and price. Food we had at La Brasserie was very good and the service was excellent. (Some reviews were at variance with our findings as we found the staff were extremely pleasant and attentive)
Simpson
Σεπτέμβριος 2023
We had inter-connecting rooms as a family (our children are 5 and 7) and we really liked this. The shower was great. It's a short shuttle to the South Terminal and the shuttle is 24hrs. If you're flying from the North terminal it's even easier as the hotel is at the terminal.
Victoria
Σεπτέμβριος 2023
Brilliant value for what you pay. Rooms are furnished to a high standard, beds were extremely comfortable and it couldn’t really be in a more convenient location - a direct walkway tunnel between the hotel lobby, straight into the north terminal departures. Super convenient for our (very) early morning flight, especially with a young child, and my daughter absolutely loved being able to see the flights landing and taking off from the room. Staff were lovely, the Chinese restaurant was also good quality. I’m extremely fussy when it comes to hotels and this one exceeded expectations for what was meant to just be a convenient brief overnight stay.
Tanya
Αύγουστος 2023
The Sofitel hotel was a 5 min walk from the North Terminal under a covered walkway. The hotel itself was extremely clean and the staff were pleasant and professional. The room was lovely, it was very clean with an extremely comfortable bed. It was also very quiet in the room which was great. On arrival we had a pleasant surprise in that we were upgraded and were given complimentary access to the lounge. Overall I would recommend this hotel and would stay again.
Patricia
Σεπτέμβριος 2023
Excellent location for travelling from the North Terminal! My kids loved what they called the "fluffy cloud" bed in our junior suite, more than enough space for the 5 of us, very clean and comfortable for the most part. The staff were lovely, especially fun, friendly and efficient at the bar. The food at the restaurant smelt delicious, but we'd already eaten, so we didn't get to try it - will definitely stay again, so will do next time.
Adeshola
Αύγουστος 2023
We loved the location at the north terminal. It was so lovely to be able to relax in the hotel before our arduous international flight the next day. The bed was luxurious and we had a great sleep.
Anne
Ιούλιος 2023
Clean and comfortable rooms, nice toiletries. We also LOVED the Asian restaurant, it was AMAZING!
Rebecca
Ιούλιος 2023
This was my first time staying at an airport hotel, and I wasn't expecting it to feel so special. Beautiful lobby area with restaurants, high elevator that took us to floor 6, a nice clean room, and more importantly, a beautiful bathroom. The bed was as soft as a marshmallow that you would still be sinking into it minutes after laying yourself down. I didn't hear a single plane, so very well soundproofed. And the fact that the hotel is literally at the hotel just makes it so worth it. Better to pay more to stay at this hotel and already be at the hotel than to stay at a cheaper hotel some distance away and pay extra in transport to get to the hotel. An amazing stay!!!
Nathalie
Ιούλιος 2023
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