Sofitel London Gatwick
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On our stay 091024 check-in friendly & welcoming Food good, relaxing atmosphere Lovely Russian waitress, very friendly and helpful Great comfy beds and soft pillows
Debbie
ottobre 2024
The Front Office team, in general, was very helpful and friendly! Unfortunately, I didn’t catch his name, but I believe he is a manager—the gentleman who wore a suit (blue on one evening and black on another). He was incredibly helpful and friendly, going out of his way to assist us with a small issue. His efforts went far beyond our expectations! Additionally, Aslam at the bar was absolutely outstanding. His attention to detail was exceptional, and his service was the best we’ve ever experienced. Truly top-notch!
Ольга
febbraio 2025
Location is absolutely amazing! Right next to the terminal, it took us minutes to get to the check-in counter. Every member of staff we encountered was fantastic and very helpful. We were celebrating our 10th anniversary and they kindly upgraded our room - a very welcome surprise! Facilities were clean and modern, the restaurant we had dinner at had great food and service, and the rooms were very quiet. We had a great view of the runway but we couldn't hear anything from the outside which meant we had a good night sleep. The room itself was spacious and very clean, and the shower in the bathroom is "husband approved" - which is the highest compliment from him! We have a Disney World trip coming up in 2026 and I know we'll be booking a room here again :)
Carolina
marzo 2025
The location of this hotel is superb, with only a quick walk to departures via a purpose built enclosed walkway. The lobby is breathtaking when you enter first the first time. Both the bedroom and the bathroom were well designed and very clean. The television setup allowed Chromecast which made our stay more enjoyable.
Deborah
febbraio 2025
Clean and spacious room and very comfortable bed. Breakfast was great too.
Brian
febbraio 2025
Fantastic location in North Terminal at Gatwick, it made the perfect start to our dream holiday and took out all the stress. Great room, lovely supper in the restaurant and, apart from one exception, very helpful and polite staff. Please give our compliments to Sal, who saw us looking a bit lost on the morning of our departure; he was so helpful and guided us to the appropriate check in; he really was outstanding.
Kathy
febbraio 2025
The reception staff are helpful, polite and nothing was too much for them. It’s got a large bar/restaurant area that is all open and fresh. The lift has a glass wall that was lovely to look out of as we went up to our room. Our room was quite spacious and fresh, the sheets were clean and crisp. We was happy to relax in our room as we had an early morning ahead of us. The shower was spacious and refreshing, how you hope a shower will be. We needed to be at the airport for 5am. We only had to walk across the road for the same price as an Uber would cost us to get to the airport 😁 Even the parking in the airport was easy and I thought great value for money, but that a separate review 😜
Heather
gennaio 2025
Bed was too soft for me. The shower drain in the bathroom was blocked. When I began to take a shower at midnight having been travelling all day, the shower water poured over the shower trough because the drain wasn't working, it was blocked. I mopped up the bathroom floor and salvaged a rinse down at the sink. Tissue box empty in the room. I booked via Booking.Com but on arrival the hotel had no knowledge of my booking. Payment had been made three months earlier and I had confirmation printed off from Booking.com as proof. 30 minutes later I was checked in. Breakfast was very nice, although it cost £16.99 extra.
Lindac
gennaio 2025
Thanks for a comfortable and easy to access hotel stay. Having the Sixt return attached to the hotel was so convenient. The room was comfortable and tea making was easy - thanks. Staff were helpful, and kind - thank you all. On leaving, Sofitel was very convenient for the airport and directions to the Terminal were clear and easy to access. Thanks everyone.
Draemum
gennaio 2025
Comfortable room and bed - gives a good night sleep. Lovely and helpful staff. Good to dine in when you have short of time. Excellent for our stop over. We´ve stayed all most every year since 2018 at this hotel. Once or twice a year.
Ástþór
dicembre 2024
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