Sofitel London Gatwick

Staff were friendly and helpful. Bed was comfortable. Telly worked brilliantly without having to log onto the internet etc. with good range of Freeview channels. The shower was brilliant - controls were easy to use; water at just the correct temperature and the pressure was good without being overwhelming. The hotel is conveniently close to Gatwick North Terminal, via a covered walkway and it takes less than 5 minutes between the two.

I have stayed at Sofitel many many times, and every time it's a delight. It's far and away my favourite airport hotel, and the person I was travelling with this time, who had never seen it, commented 'this is a destination in itself!' which pretty much sums it up. It's the kind of hotel you go to to stay at a hotel, not to get an early plane. They offer welcome drinks in the foyer, they help with bags, they treat you to free room upgrades sometimes, which are amazing, the layout is gorgeous like a panopticon, and the elevators have glass backs so you can see into the central atrium. It's just a lovely place to stay, and it's often available for lower rates than the other far inferior Gatwick hotels! I am a big fan and will definitely be back!

Very convenient for the airport, from arriving at the front lobby, the staff were amazing and very attentive, immediately took care of our luggage, checked in very efficiently, took our luggage up to the room, explained everything we could possibly want or need, he made us feel so welcome, and important. The restaurant was very good, also excellent service, could not fault this hotel on any level, customer service experience was exceptional. They arranged disability service to the airport for my husband and myself, took us from the hotel to south terminal, so effiently, this was a massive part of the service that really stood out for us, as 2 disabled guests we were treated like VIPs, nothing was to much trouble even at 4.30am. Would defiantly recommend, and would be myfirst choice to stay in again if we fly fromGatwick again. Thank you so much.

The location was very convenient for our early flight the following morning -the hotel is connected to the terminal by an air bridge. Service in the bar was excellent when we had a drink there. Our room was spacious and soundproof and the bed was comfortable. Breakfast was excellent with gluten free options available on request. I asked for gluten free toast and was also given 2 bonus gluten free croissants!

Perfect location for North Terminal, although I'm sure you could use it for the South and use the shuttle buses. Very light, clean and all you could need for a quick stop or for an early morning flight. We didn't use any of the facilities in the hotel as we weren't there long enough but there looked to be plenty to offer.