Sofitel London Gatwick

I have stayed at Sofitel many many times, and every time it's a delight. It's far and away my favourite airport hotel, and the person I was travelling with this time, who had never seen it, commented 'this is a destination in itself!' which pretty much sums it up. It's the kind of hotel you go to to stay at a hotel, not to get an early plane. They offer welcome drinks in the foyer, they help with bags, they treat you to free room upgrades sometimes, which are amazing, the layout is gorgeous like a panopticon, and the elevators have glass backs so you can see into the central atrium. It's just a lovely place to stay, and it's often available for lower rates than the other far inferior Gatwick hotels! I am a big fan and will definitely be back!

Very convenient for the airport, from arriving at the front lobby, the staff were amazing and very attentive, immediately took care of our luggage, checked in very efficiently, took our luggage up to the room, explained everything we could possibly want or need, he made us feel so welcome, and important. The restaurant was very good, also excellent service, could not fault this hotel on any level, customer service experience was exceptional. They arranged disability service to the airport for my husband and myself, took us from the hotel to south terminal, so effiently, this was a massive part of the service that really stood out for us, as 2 disabled guests we were treated like VIPs, nothing was to much trouble even at 4.30am. Would defiantly recommend, and would be myfirst choice to stay in again if we fly fromGatwick again. Thank you so much.

The Front Office team, in general, was very helpful and friendly! Unfortunately, I didn’t catch his name, but I believe he is a manager—the gentleman who wore a suit (blue on one evening and black on another). He was incredibly helpful and friendly, going out of his way to assist us with a small issue. His efforts went far beyond our expectations! Additionally, Aslam at the bar was absolutely outstanding. His attention to detail was exceptional, and his service was the best we’ve ever experienced. Truly top-notch!

The location of this hotel is superb, with only a quick walk to departures via a purpose built enclosed walkway. The lobby is breathtaking when you enter first the first time. Both the bedroom and the bathroom were well designed and very clean. The television setup allowed Chromecast which made our stay more enjoyable.

Fantastic location in North Terminal at Gatwick, it made the perfect start to our dream holiday and took out all the stress. Great room, lovely supper in the restaurant and, apart from one exception, very helpful and polite staff. Please give our compliments to Sal, who saw us looking a bit lost on the morning of our departure; he was so helpful and guided us to the appropriate check in; he really was outstanding.